Northern State Bank of Virginia
Location: Virginia, MN
Job Title: Customer Relationship Manager
Overview: The Customer Relationship Manager is responsible for building, developing, and managing new and existing relationships with business customers and delivering solutions that help build strong, long-term relationships.
Responsibilities: • Thoroughly understand and maintain an in-depth knowledge of bank products and pricing in order to cross sell and grow customer relationships
• Educate clients on products and services, and recommend solutions based on each client’s individual goals and needs
• Develop and maintain calling program, identifying and developing business services/deposit sales opportunities while acting on and closing all leads generated internally and externally
• Field product and service calls, to assist, direct, and follow up on completion of customer’s needs
• Maintain and manage records for customers signing up for products and services, with current contracts, analysis, annual reviews, and commercial account reports
• Prepare presentations to prospects and customers
• Train staff on banking products
• Build strong relationships within the community
• Research and explore opportunities to build a network of referrals locally (Rotary/Schools/Civic Organizations/
Chamber of Commerce/City Government/Senior Centers, etc.)
• Work with Bank Consultant to assist in establishing programs, goals, expectations of results
• Attend loan and deposit department meetings to engage in discussions whereby customers may need assistance, products, or services
• Actively participate in community events and activities
• Ensure compliance with banking regulations and bank policies and procedures
• Perform other related duties as assigned
Requirements: • Bachelor’s degree preferred or three years previous financial institution or work experience in customer relationship field
• Exceptional project management skills with sound time management and organizational skills
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with communications technologies
• Knowledge in business sales
• High level of analytical and problem-solving skills
• High degree of integrity and drive for excellence
• Team leader
• Some travel is required
• Proficiency with Microsoft Office products
Deadline: 12/15/2022
How to Apply: Please send or email resume to • Northern State Bank of Virginia • Attn: Human Resources • 600 Chestnut Street • Virginia, MN 55792 • [email protected] • Northern State Bank of Virginia is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
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