The Bank of Elk River

Elk River, MN

Job Title:
Deposit Operations Manager

Job Title: Deposit Operations Manager Updated: 8/2022 Department: Operations Reports To: Director of Operations FLSA Status: Exempt Manager Role: Yes At the Bank of Elk River, our passion is people. Our employees, our customers, and our community are the reason we love to come to work each day. We know that when people come together with a shared vision, amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future for our customers and our communities. Being in business for over 135 years means we know what we are doing, and we do it well. We are constantly challenging ourselves to deliver better, faster, and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers lives through our unceasing pursuit of innovation and transcendence. Please join the Bank of Elk River for the opportunity of a new job, but stay because they have found a dynamic, challenging career. Discover what is possible. SUMMARY This position is responsible for managing and coordinating the activities of the Operations department. Ensures that the department provides exceptional service and effective operational support to both internal and external customers. Continually looks for new methods and recommends changes to increase the efficiency of daily operations. Helps prevent and reduce losses through the various Bank supported payment channels by working with Compliance and Fraud teams. Serves as support and backup for all functions within the department. SUPERVISORY RESPONSIBILITIES Directly supervises the Operations department. Responsible for the overall direction, coordination, and evaluation of the department, which includes planning and directing work, appraising performance, rewarding, and coaching team members, addressing complaints, and resolving problems. Takes responsibility for the team’s activities. Develops team member skills and encourages growth. Continually works to improve management and leadership skills and makes self-available to team. QUALIFICATIONS To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides exceptional customer service to internal and external customers and sets the example for department. Interfaces with other departments to resolve customer issues. Follows up with the resolution of problems to ensure timely response and quality customer service. Provides open communication to supervisor and manager regarding all areas of the department and team. • Directs the Operations Department to ensure effective and efficient operation of the department, including a variety of processing, posting, and reconciliations processes. Provides leadership and direction for all Operations team members. Strives to create subject matter experts in the department by providing training and development opportunities to continuously build on knowledge and skillset. Develops own knowledge of all area processes to serve as support and backup. • Continually strives to improve banking operations processes and procedures. Reviews, recommends, and implements new methods or workflows to increase the efficiency and effectiveness of daily operations. Ensures processes are accurately documented through consistent procedure creation and review. Actively researches best practices and industry trends through peer groups, continuing education, and involvement in conferences and seminars. • Provide expertise and working knowledge of our digital banking and electronic payment platforms including processing support and adhering to all applicable rules and regulations such as those outlined by NACHA and Regulation E. Protects bank funds and customers by understanding common fraud patterns and coordinating with front line, Compliance, and Fraud teams to address suspicious activities/items. COMPETENCIES The competencies listed below are critical to the success of this role. Technical Skills: Proficient with Microsoft Office Suite including Outlook, Word, and Excel. Strong technical skills in the use or administration of Core banking software applications such as CIF 20/20. Communication: Excellent oral and written communication skills. Communicates effectively and respectfully with all points of contact. Treats others with respect and shows sensitivity for differences. Time Management: Uses time management skills to prioritize, plan out work activities, and completes work on time. Reacts well under pressure and can multitask to meet deadlines. Teambuilding: Fosters a working environment where employees are encouraged to contribute and build a positive team spirit. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Customer Service: Provides excellent customer service with internal and external customers of the bank. Works well with others. Development: Accepts responsibility for own actions. Meets challenges with resourcefulness. Pursues training and development opportunities and strives to continuously build and share knowledge and skills. Diligence: Demonstrates an elevated level of accuracy, diligence and can review work for errors. Highly organized to manage multiple priorities efficiently and effectively. Change Management: Adapts to changes in the work environment. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Problem Solving: Finds new ways to improve practices, identify inefficiencies and provides suggestions for improving work processes. Applies common sense to resolve problems in a timely manner. Uses workflow methodology. EDUCATION/EXPERIENCE Associate degree (AA) or equivalent from 2-year college or technical school preferred and a minimum of 5 years related banking and/or management experience. Jack Henry systems experience preferred. CERTIFICATES AND LICENSES Accredited ACH Professional (AAP) certification preferred. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is expected to maintain an awareness of the laws, regulations, internal policies, and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position. The Bank of Elk River seeks individuals who share our core values of customer service, loyalty, and integrity. We are a community bank where our customers know the ca count on our staff for experience, knowledge, and superior service to meet all our banking needs. The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. .

Directly supervises the Operations Department Responsible for overall direction, coordination, and evaluation for the department

Banking Supervisory Experience Jack Henry Software experience is helpful


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