Citizens Independent Bank



Location:
St. Louis Park, MN

Job Title:
Customer Service Representative - Data Entry

Overview:
Citizens Independent Bank and its employees strive to maintain customer trust by never compromising our honesty and integrity, demonstrate social responsibility to our communities, build and maintain close customer relationships by providing exceptional customer service, and achieve great things together with teamwork, common purpose, and a shared vision. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve! The Data Entry Specialist must have excellent Customer Service skills. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills. The position requires a self-starter with the ability to exercise independent judgment. The specialist will have a keen eye and strong attention-to-detail while entering and maintaining data. They must have the ability to be tactful when pointing out errors on maintenance documentation, and follow through to ensure the errors are resolved. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met. The Data Entry Specialist is the subject matter expert on all data entry of customer and account information. They will need to think critically and understand the variety of work that is presented to them. They will need the ability to solve problems in a quick an efficient manner.

Responsibilities:
Customer Service Department Day-to-Day Responsibilities *Provide Customer Service over the phone and in person *Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes *Order checks, deposit tickets, and endorsement stamps *Refer products to customers in order to meet referral goal for the year *Process over the phone and in person requests for transfers, loan, and credit card payments *Assist customers in troubleshooting Telebank and Online Services *Complete research requests and various projects as needed *Data Entry Specialist Primary Responsibilities *Customer input and maintenance *Account input and maintenance *Safe Deposit Box maintenance *Cash Sweep maintenance and retention *Closed account maintenance and retention *Dormant account maintenance and retention *Process unposted transactions *Review telephone transfers daily *Track ATM and Debit Card orders daily *Review ATM and Debit Cards daily for closed or dormant accounts *Review monthly ATM and Debit Card reports *Review Bounce Protection reports for exceptions daily *Process incoming chargeback items

Requirements:
Minimum Requirements *High school graduate or equivalent *1+ years of experience in customer service, banking, and/or consumer lending *Proficient in Microsoft Office *Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry *Ability to work approximately one Saturday morning per month

Deadline:
05/31/2021

How to Apply:
Apply at Bank website at www.bankcib.com/careers