Minnesota Lakes Bank

Mound, MN

Job Title:
Teller/Customer Service Representative

Responsible for providing friendly customer service and executing financial transactions including deposits, withdrawals, payments.

Process transactions for customers •Evaluate customer needs and process transactions accurately, promptly and courteously •Maintain accurate customer records •Process night drop deposits •Process daily work •Thoroughly understand and adhere to customer service expectations •Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts and certificates of deposit •Operate and balance coin machine •Provide customer account information following bank policy Maintain and balance cash drawer •Conduct daily balancing of cash drawer to insure accuracy of all transactions •Verify cash from deposits •Maintain adequate cash and coin supply •Investigate and resolve drawer offages Perform other duties as directed by management Process new accounts to expand customer base •Open new accounts following bank policy •Orient new customers to bank products and services •Maintain and update accurate account information •Schedule outside calls with existing customers Recommend and sell appropriate products and services to strengthen customer relationships •Recommend or cross-sell other bank products and services •Execute the appropriate forms necessary to provide new products and services •Responds to customer questions and concerns Record all account/customer status changes •Update customer demographics, i.e., mother’s maiden name, driver’s license numbers, phone numbers, etc. •Perform customer profile changes, i.e., address changes •Perform signature card changes •Add owners or signers to accounts following bank policy •Add status codes and remarks on accounts following bank policy •Scan signatures on new accounts and changes on re-opened/existing accounts •De-scan closed account Assist customers with ATM and debit cards •Investigate and/or respond to customer questions regarding ATM and debit card problems Provide service to all walk-in and telephone customers •Provide assistance to walk-in customers •Assist, as needed, in routing telephone calls to the appropriate person or department •Provide or identify methods for improving customer service Respond to customer problems and requests in an efficient, accurate and courteous manner. •Respond to customer inquiries regarding account-related issues or bank policies •Reconcile statements upon request and perform research projects, as needed

3-5 years of prior banking experience


How to Apply: