Minnesota Lakes Bank


Job Title:

Provide superior customer service to walk-in and phone customers. Provides administrative support other departments. Provides backup to the teller and bookkeeping departments as needed.

Deliver superior customer service to walk-in and telephone customers • Actively engage customer as they walk into the bank. Ask questions to determine who is best suited to help them and give them the proper direction. • Escort customers as necessary to meet with the individual they are meeting or invite the person to the customer waiting area. • Respond to customer requests and concerns in a professional manner that ensures efficient, accurate and courteous service. • Recognize opportunities to recommend bank products and services to customers. • Maintain customer refreshment bar and ensure all seating areas are neatly arranged. • Identify new methods and opportunities to provide superior customer service to walk-in and telephone customers. • Request guests and vendors to log-in to security registration system. • Serve as the organization’s primary expert on telephone system (transferring calls, holds etc.) • Route telephone calls to the appropriate person or department, confirming availability in advance whenever practical before transferring calls. • Record and deliver thorough telephone messages to employees. Deliver support services to other departments • Manage front desk fax service for other MNLB staff (send faxes; monitor confirmation sheets; alert senders to failed notifications; distribute incoming faxes). • Serve as the primary point of contact for UPS/FedEx mailings / certified mail tracking. • Read and disseminate pertinent FIS bulletins to appropriate department or personnel • Prepare correspondence for mailing in a timely and accurate manner. • Make additional copies of forms used throughout the bank, and cut to appropriate sizes • Assist with assembling/binding management presentations and reports • Address copier issues at front desk location. • Assemble loan packet applications and manage the inventory of loan forms. • Update and maintain “bad address” list. • Assist other departments with projects Process transactions for customers • Evaluate customer needs and process transactions accurately, promptly and courteously • Maintain accurate customer records • Process daily work & proof • Thoroughly understand and adhere to customer service expectations • Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts and certificates of deposit • Provide customer account information following bank policy Maintain and balance cash drawer • Conduct daily balancing of cash drawer to ensure accuracy of all transactions • Verify cash from deposits • Maintain adequate cash and coin supply • Investigate and resolve drawer offages Performs other duties as assigned by management

Five years related experience in customer service and or cash handling preferred.


How to Apply: