First National Bank Minnesota

Belle Plaine, MN

Job Title:
Universal Banker

This position will offer outstanding customer support by understanding the customers’ financial needs, recommending the right products and services. In addition, the Universal Banker is responsible for completing a variety of teller and retail banking transactions.

• Provide customer service by opening new accounts, explaining options and actively cross-selling bank services. • Maintain up to date knowledge of products, services. • Process customer transactions; CD renewals, deposits, withdrawals, payments, cashiers checks/money orders, gift and travel cards. • Answer questions and solve any customer problems or account maintenance, online banking, safe deposit box, stop payments, wire transfers, etc. • Assist with department maintenance and ensures compliance with applicable laws in the Retail Services area. • Provide account information to customers via phone, mail or in person.

Education/Experience • High School diploma or equivalent • Previous banking experience required, new account opening preferred Knowledge, Skills, and Abilities • Excellent customer service and interpersonal skills required • Proficiency with Microsoft Word, Excel, Outlook, Windows and internet • Experience working in a team environment and developing relationships • Strong organizational skills with attention to detail • Problem solving and analytical skills to resolve issues in the department or for customers. • Ability to communicate (orally and in writing) • Ability to maintain discretion and confidentiality • High level of accuracy and timeliness


How to Apply: